Returns & Exchange
Online Purchases - Return & Exchange Policy
Not in love? Returns are super easy.
Also, we’re excited to share that, as part of our commitment to reducing environmental impact, we have eliminated paper invoices for online orders. Your Shipping Confirmation & E-Receipt emails are considered your receipt now.
- Customers can apply for a refund within 30 days of receiving the goods, but they must ensure that the product is not used, and when we receive the product, it will be refunded within 3-5 working days, but the shipping cost of the purchased product will not be refunded and will not be borne Return shipping fee.
- We are not able to offer exchanges online. If you would like to exchange an item, you’ll need to complete a return and place a new order. Spa Luxetique does not cover return shipping costs.
Return & Exchange Details
For all returns or exchanges
- Items must not be used, and in its original packaging.
- All original tags must be attached.
- International return shipping costs are not covered by Spa Luxetique
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto an eGift Card. Nice and simple.
Damages and issues
Please inspect your order upon reception and contact email@example.com within 48 hours of delivery if the item is defective, damaged.We strive to deliver perfect products and exceed customer satisfaction. If for any reason, the goods did not reach your expectation, please let us know within the allotted time frame and we can assist you from there. Thank you for your understanding.
How to Request a Return
Please reach out to our customer support team for assistance with your return at firstname.lastname@example.org. You can follow below steps:
- Get in touch with us First of all
Call our customer support by e-mail at email@example.com with the order ID and clear product image, and also suggest the factor, problem, as well as resolution. Returns can not be refined without this info.
- Get the Alert or Prepaid Shipping Labels from us
We will reply asap with your questions, need, or issues as well as we will certainly additionally alert you of the authorization or being rejected of your returning & refunding request.
- Print the Shipping Labels out, Pack the item & Take the Parcel to the Local Post Office to Send it Out.
If it selects the return process, please print the return tag we send out to you and also safely tape it outside of your return bundle.
Put the thing in its beginning bundle as well as secure package with the tape. Products have to be returned undamaged with all original components packed. We do not accept a returned thing that's harmed, incomplete or transformed by any means.
Arrange your return package with your local post office and also we will certainly process your refunds as quickly as we obtained the returned things.
- Obtain a refund from us.
Once your return is received and also evaluated, we will certainly send you an e-mail to notify you that we have obtained your returned item. A credit will certainly be automatically put on your bank card or initial method of repayment, typically within 3-5 organization days.
In order to avoid unnecessary loss and delay in the improvement, we suggest customer can consider carefully when placing an order.
Please note: If you’re returning multiple items, include all items in one box (even if some of them arrived in separate shipments or boxes). And customers are responsible for shipping costs of returned items
When your refund is complete, we'll email you right away and let you know. Original shipping charges will be deducted from your refund. Spa Luxetique does not refund duties or taxes.
Hit the Complete Order button before you're ready? We’ll do our best to help.Please contact us as soon as possible, if the order has not been processed, we will cancel the order for you; if the order has been process, we will not be able to cancel for you.